Changes are vital for businesses.
However at times we fear change.
It is going to be a fact that if you make changes you will upset some of your customers. You might also find that with some changes you will also cause problems with some of your employees. The idea of change is bound to have both positive and negative reactions. People are creatures of habit. Change interrupts those habits.
However as a business leader / owner we have to do what is best in the longer term interests of the business and of course the majority of our customers and employees. There is a 98 /2 rule. 2% of the people will complain about change and the 2% will be heard more than the 98% who are quite happy with the changes that you make. If you listen to the 2% you will end the complaints but you will not progress and give the 98% what they deserve.
Therefore lead your business forward. Don’t fear change. Be polite to the 2% and once they realise that change was inevitable and made things better they may be happy but if not don’t worry. The 98% who are happy and those that they recommend will more than make up for the lost 2%.
If Henry Ford had listened to the horse and carriage lovers he would never had made a motor car. Progress and success have always been built on not fearing change. Those who fear – fail. It is that simple.
How do you face the challenge of making changes in your business? Your comments are welcome. Please write them in the box below.
The Entrepreneur Club